RSA ramps up claims digital offering for you

We recognize that the last few weeks have challenged us across all aspects of life, both personally and professionally. With COVID-19 causing many of us to work remotely, everyone has been forced to adjust to a new normal, relying on digital technology more than ever before. This also extends to the way we at RSA handle our claims intake.

In this new environment, having claims submitted via email or fax poses significant operational challenges to us as it relies on in-office manual work. While our top priority is to continue delivering easy, efficient and exceptional claims services we also need to ensure we’re keeping our employees safe. Now more than ever, we need to address how we work and ramp up our Claims digital offering for you.

I’m proud of the work that we’ve done to modernize our claims service through the development of our online claims portal, Claims Point™.  Managing our claims digitally allows us to maintain the service levels your customers expect, while also enabling our staff to process claims from home. As you know, the First Notice of Loss (FNOL) step is a critical element of the Claims process. 

Benefits of Using RSA Claims Point™

Claims submitted digitally through RSA Claims Point™ are immediately ingested into our claims system, allowing us to respond to them faster and allocate our resources more effectively to better serve your clients with these features:

•  Claim number assigned immediately
•  Adjuster automatically assigned the day a claim is submitted
•  Automated email updates when claims open and close
•  Quicker response times

In an effort to quickly evolve with the changes that COVID-19 has brought us, we ask that any claims submitted by you or your customers are done through RSA Claims Point™. We will no longer be accepting Personal Insurance home and auto claims submitted via fax or email, as of April 20, 2020.  Any fax or email claims submitted after this date (excluding Facility Association and Commercial Insurance claims) will not be entered into our claims queue. 

Once the claim has been started Claims Point, it’s important to know that any exchanges regarding the claim can absolutely still happen via email or telephone.

If required, you can still submit claims via telephone at 1-800-319-9993, but your best option for efficient service is to use RSA Claims Point™. You have the option of using our broker portal through BRAVO, where you can submit claims on behalf of your customer, or you can send your customers to www.rsaclaimspoint.ca where they can submit claims on their own. 

Broker Access

You can access RSA Claims Point™ through BRAVO, using your BRAVO ID. If you need to obtain a BRAVO ID, contact the broker administrator in your office or if you do not have one you can self-register by completing a form at rsabroker.ca/register-bravo.

Once you’re in, you can start a new claim and complete all the necessary questions on behalf of your clients.

Customer Access

You can direct your customers to www.rsaclaimspoint.ca to submit a claim using Claims Point. From there they can access the online tool, available 24/7 to making it easier for them to report a claim and check on their home or auto claims status.  

As Personal Insurance claims will no longer be accepted via fax/email, it should be noted that the Hassle Free Claims guarantee will only apply for claims submitted via Claims Point™ (broker or customer) or telephone after April 20, 2020.

For more information on Claims Point™, visit www.rsabroker.ca/claimspoint. Here you’ll be able to access our RSA Claims Point™ resources including brochures, a video and a demo, to get a sense of how this important tool works.

Please reach out to your Regional Sales Manager if you have any questions or concerns.

Martin Thompson
President & CEO, RSA Canada

For more information on Claims Point™,
check out our toolkits:

RSA Canada continues to monitor the COVID-19 situation and has updated information regarding services and coverage.

www.rsabroker.ca/coronavirus