We recognize that the last few weeks have challenged us across all aspects of life, both personally and professionally. With COVID-19 causing many of us to work remotely, everyone has been forced to adjust to a new normal, relying on digital technology more than ever before. This also extends to the way we at RSA handle our claims intake.
In this new environment, having claims submitted via email or fax poses significant operational challenges to us as it relies on in-office manual work. While our top priority is to continue delivering easy, efficient and exceptional claims services we also need to ensure we’re keeping our employees safe. Now more than ever, we need to address how we work and ramp up our Claims digital offering for you.
I’m proud of the work that we’ve done to modernize our claims service through the development of our online claims portal, Claims Point™. Managing our claims digitally allows us to maintain the service levels your customers expect, while also enabling our staff to process claims from home. As you know, the First Notice of Loss (FNOL) step is a critical element of the Claims process.