Our commitment to live out our core purpose - to safeguard customers from everyday risks - has never been stronger than in the situation we find ourselves today. It’s at times like this that we lean on our 300-year legacy of helping customers through the tough times in their lives. The advantage of a long history is that we are no stranger to unprecedented levels of change.
Now more than ever, we know both you and your customers will be relying on the strength and stability of organizations they can trust. We have unwaveringly kept customers’ best interests at the core of our actions, working hard to find ways to bring them relief in small and large measures to help them navigate new challenges along the way. We will be here for you and your customers to provide that assurance.
We have proved our ability to pivot our operations as necessary to maintain the service levels you and your customers have come to expect from us. Today is no exception. From day one of the current pandemic-related distancing measures, we have taken the necessary measures to ensure our staff was fully functional working from home. By doing so, we have been able to mobilize staff to service brokers like you, manage claims and provide underwriting updates to inform you about our approach.
We have evaluated the situation extensively and today, I’m proud to share with you our plans to help guide you and your customers through this unprecedented time. These plans include financial relief estimated at $75 million in customer savings and a $100,000 donation to Food Banks Canada.
All of the changes that we have made are in an effort to provide your customers with the flexibility needed to manage through this time. These additional measures will be in place until further notice and will continue to be reviewed as the situation develops.