Version française

Our commitment to live out our core purpose - to safeguard customers from everyday risks - has never been stronger than in the situation we find ourselves today. It’s at times like this that we lean on our 300-year legacy of helping customers through the tough times in their lives. The advantage of a long history is that we are no stranger to unprecedented levels of change.

Now more than ever, we know both you and your customers will be relying on the strength and stability of organizations they can trust. We have unwaveringly kept customers’ best interests at the core of our actions, working hard to find ways to bring them relief in small and large measures to help them navigate new challenges along the way. We will be here for you and your customers to provide that assurance.

We have proved our ability to pivot our operations as necessary to maintain the service levels you and your customers have come to expect from us. Today is no exception. From day one of the current pandemic-related distancing measures, we have taken the necessary measures to ensure our staff was fully functional working from home. By doing so, we have been able to mobilize staff to service brokers like you, manage claims and provide underwriting updates to inform you about our approach.

We have evaluated the situation extensively and today, I’m proud to share with you our plans to help guide you and your customers through this unprecedented time. These plans include financial relief estimated at $75 million in customer savings and a $100,000 donation to Food Banks Canada.

All of the changes that we have made are in an effort to provide your customers with the flexibility needed to manage through this time. These additional measures will be in place until further notice and will continue to be reviewed as the situation develops.

Driving behaviours have changed AND so can your customers’ insurance premiums

We recognize that driving patterns have changed radically in the past month. We are helping to pass on the savings from the reduction in auto claims to customers in the form of reduced car insurance premiums to align to their current driving behaviours. Your customers will see reduced auto insurance premiums if they are driving or commuting less or who are no longer using their vehicles because their circumstances have changed due to COVID-19. Savings will vary depending on individual driving habits. Please contact us to discuss how we can help your customers.

Flexible payment options for your customer

This is an unprecedented time where many of your customers are struggling financially. We want to do our part to ease that burden by offering flexible payment options to help support those customers. Options may include payment deferrals for those that have been affected through illness or job loss as a result of this pandemic. Please contact our Billing Team or our underwriters to see how we can help your customers.

Our Billing Team can be reached at 1-800-366-0646.

Waiving of NSF fees

Please remember that another way RSA is offering further financial support is through automatic waiving of Non-Sufficient Funds (NSF) fees during the COVID-19 crisis, effective April 1, 2020. (Please note that financial institutions may still charge a separate fee for NSF).

Helping our Everyday Heroes

As a way to step up for our local heroes serving their communities, we have made provisions for customers who are temporarily using their vehicle for delivery (e.g. an employee of a pharmacy, restaurant, grocery store, or as part of an app-based food delivery service) during the COVID-19 crisis to be covered under their existing policy without an impact to their car insurance premium. Please contact us to note this on the policy.

Stay At Home – and Stay Covered

As all Canadians are encouraged to ‘Stay at Home’, customers who are required by their employer to work from home due to the current situation with COVID-19 can rest assured that the RSA coverage they already have in place will not be impacted.

Personal Insurance Additional Premium Relief for Customers

To reduce any further financial hardship on your Personal Insurance customers, we are working through plans to temper our current rate approach for both auto and property. We will look to dampen the impact of our planned rate actions for your customers. As plans are finalized, we will reach out to you to communicate those specifics.

Commercial Insurance Additional Premium Relief for Customers

Click here for details on providing relief for your Commercial Insurance customers.

Helping Canadians in Need

RSA Canada is also supporting some of the most vulnerable Canadians through a $100,000 donation to Food Banks Canada. This donation will help purchase food products for those who are living with food insecurities, especially during this challenging time. In addition, we continue to match employee donations to community causes that they care about most, including local food banks as part of our corporate responsibility program.

We have seen firsthand how our broker partners have stepped up and found new and unique ways to be there for their customers in times of need. We continue to be inspired and motivated by these actions, and we are proud to collaborate with you to meet our customers’ needs every day.

As the situation continues to evolve, we will continue to stay in touch with you with updates. For more information, please visit our website at www.rsabroker.ca/coronavirus.

Sincerely,

Martin Thompson
President & CEO
RSA Canada

RSA Canada continues to monitor the COVID-19 situation and has updated information regarding services and coverage.

www.rsabroker.ca/coronavirus